Shipping & Delivery Policy

1. Service area

Tanda Mart is designed for local marketplace delivery around Tanda. An address must fall within an active service area and be supported by the selected store at the time of ordering.

2. Delivery estimates

Displayed delivery or preparation estimates are approximate. Actual time can change because of order volume, distance, traffic, weather, store preparation, rider availability or other operational conditions.

3. Delivery charges

Applicable delivery, packaging or other order charges are shown in the shopping or checkout flow before an order is confirmed. Promotions or free-delivery thresholds may be subject to eligibility rules.

4. Receiving an order

Please provide an accurate address and reachable contact number. Where verification is required, delivery may depend on the recipient completing the supported confirmation step.

5. Failed or delayed delivery

If a delivery cannot be completed because the recipient is unavailable, an address is incorrect or another operational issue occurs, the order may be handled according to the applicable order and cancellation rules.