1. Eligible cases
A refund request may be considered for cases such as a confirmed payment issue, an eligible cancellation, a verified missing item, an incorrect item or another service issue supported by order records.
2. Non-returnable or restricted products
Certain food, personal-care, perishable or hygiene-sensitive products may have return or refund limitations after delivery unless the item is damaged, incorrect or otherwise eligible under applicable law or marketplace rules.
3. Review process
Tanda Mart or the relevant marketplace participant may request order details, photographs or other reasonable information to assess a refund request.
4. Refund method and timing
Approved refunds are generally processed to the applicable original payment route or another supported account method. Final credit timing can depend on the payment provider or bank.
5. Reporting an issue
For the best chance of a quick resolution, report order issues as soon as reasonably possible and include the order number and relevant item details.
Sign in to review your order details, then contact support with the order number.
Open customer account →