Cancellation Policy

1. Customer cancellation

If the customer account shows a cancellation option, an eligible order may be cancelled through the supported order flow before the applicable cut-off stage.

2. When cancellation may be limited

Cancellation may no longer be available once a store has substantially prepared the order, a delivery process has advanced, or the order contains products subject to operational or product-specific restrictions.

3. Marketplace cancellation

An order may also be cancelled when stock cannot be fulfilled, payment cannot be confirmed, the address is not serviceable, operational delivery is unavailable or another material fulfilment issue occurs.

4. Charges and refunds

Any applicable refund after cancellation is handled under the refund policy and may depend on order status, payment method and charges already incurred where permitted.

5. Need assistance?

If an order cannot be cancelled through the available account controls but you believe it requires urgent review, contact support with the order number as soon as possible.